Terms & Conditions
Terms & Conditions
These Terms & Conditions ("Terms") govern your use of our website and services provided by \[Your Agency Name] ("we", "us", or "our"). By using our website or purchasing our services, you agree to be bound by these Terms.
1. Services Offered
We provide digital promotional services via Instagram, including but not limited to:
* Shoutouts (Reels, Feed Posts, Stories)
* Link-in-Bio placements
* Creator/brand exposure through viral Instagram pages
* Bundle packages and campaign features
All services are designed to increase visibility, reach and brand awareness. We do not guarantee a specific number of followers, clicks or conversions unless explicitly stated in writing.
2. Eligibility
You must be at least 18 years old to purchase our services. You must also be the rightful owner of the brand, profile, link or content being promoted or have proper authorization.
3. Payment & Pricing
Prices are quoted on request and confirmed in writing before delivery.
All payments must be made in advance.
We accept payments via PayPal, bank transfer, or cryptocurrency.
4. Delivery & Timing
We typically publish features within **24–72 hours** of content approval and payment receipt.
You will be informed of your publishing slot in advance.
Delays due to Instagram policy changes or unforeseen events will be communicated.
5. No Guarantee of Results
While we aim to deliver real and organic reach, we do not guarantee:
* A specific follower count
* Sales or conversions
* Viral reach or trending status
Performance depends on the quality of your content, market demand, and platform dynamics.
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6. Refund Policy
Due to the nature of digital placements, all sales are final.
If we are unable to deliver your feature as agreed, we will offer an alternative slot or refund in full.
Refunds are not available once a feature has been published.
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7. Content Guidelines
We reserve the right to refuse or remove any content that:
* Violates Instagram’s guidelines
* Contains hate, violence, discrimination or illegal material
* Misrepresents products or people
* Is excessively explicit or misleading
Content should be professionally presented and must fit the aesthetic of the page it is being placed on.
8. Intellectual Property
You retain ownership of your submitted content.
By submitting content, you grant us permission to use, publish and promote it across our network for the purpose of fulfilling your booking.
9. Limitation of Liability
We are not liable for any damages, losses or missed opportunities resulting from:
* Platform outages (e.g. Instagram downtime)
* Account removals or bans
* Poor performance due to client-side content issues
In no event shall our liability exceed the amount you paid for the specific service.
10. Changes to These Terms
We reserve the right to update these Terms at any time.
Changes will take effect immediately upon publication on our website.
11. Contact
For questions about these Terms, contact:
Elena Vreme
Ernst-Bähre-Straße 12
30453 Hannover
Germany
📧 support@elevengenetics.de